Hooked Line
Legal

Terms of Service

Last updated: September 25, 2026

These terms govern use of hookedline.com and the services of HaloStrategic Holdings LLC, doing business as Hooked Line ("Hooked Line," "we," "us"). By using our website or services, you agree to them. A signed service agreement or order form, if any, controls where it differs.

1. The service

Hooked Line provides an automated AI front desk that answers calls to a client business's phone number, collects caller details, books appointments, routes emergencies to the client's designated on-call contacts and sends summaries. Optional add-ons, such as Chase follow-up, are described at signup.

2. Not an emergency service

The front desk is not a substitute for 911 or emergency services. When a caller reports a possible emergency, it instructs them to get to safety and call 911, and alerts the client's on-call contact. We do not guarantee that any call will be answered, any alert delivered, or any contact reached.

3. What the front desk won't do

The front desk does not quote prices or arrival times, and does not offer, agree to or negotiate discounts, refunds, credits or other deals. Nothing it says creates a contract, guarantee or warranty on behalf of Hooked Line or the client business.

4. Fees and usage

  • Setup fee covers building your front desk and is due at signup.
  • Monthly fee covers the service as described on our pricing page.
  • Usage — talk time, text messages, carrier registration fees, extra numbers and usage-based add-ons — is billed separately to the client's own payment method at posted rates.
  • Inbound call usage is not capped. Outbound usage is limited to the amount agreed at signup.

5. Client responsibilities

  • Provide accurate business information, hours, services and on-call contacts, and keep them current.
  • Respond to emergency alerts and callback requests.
  • Have the rights needed for the phone numbers you forward to us.
  • Comply with laws that apply to your business, including call-recording notice and telemarketing rules, and use outbound features only with callers who have given consent.

6. Recording and automation

Calls may be recorded and transcribed. The front desk identifies itself as automated when asked. See our Privacy Policy and SMS Terms.

7. No guarantee of results

We work to answer every call well, but we don't guarantee any particular number of calls, bookings, jobs or revenue.

8. Disclaimers and limitation of liability

The service is provided "as is" and "as available." To the fullest extent allowed by law, Hooked Line is not liable for indirect, incidental, special or consequential damages, or lost profits, and our total liability for any claim is limited to the fees paid to us in the three months before the claim.

9. Termination

Either party may end service as set out in the service agreement. We may suspend service for non-payment, misuse or legal risk.

10. Governing law

These terms are governed by the laws of the State of Alaska.

11. Contact

HaloStrategic Holdings LLC d/b/a Hooked Line
30 N Gould St, Suite R, Sheridan, WY 82801
hello@hookedline.com · (907) 900-6405